Automotive Service Advisor | Great Culture | No Weekends | Earn $60K-$100K+ | Join Our Dream Team

TJ CROSSMANS AUTO REPAIR • Full-time • Vista, CA, US • $57k - $120k / year • 3m ago

Do you love helping people, solving problems, and being part of a winning team?

TJ Crossman's Auto Repair is growing, and we're looking for an exceptional Service Advisor who understands that customer service comes first. We are not looking for someone who simply writes estimates—we are looking for a professional who builds relationships, earns trust, supports our technicians, and helps customers make informed decisions about their vehicles.

If you're positive, organized, coachable, and thrive in a fast-paced environment, we want to meet you.

About Us

TJ Crossman's Auto Repair is an award-winning, community-focused automotive repair facility in Vista, California. We believe in servant leadership, teamwork, honesty, and treating customers the way we would want our own family treated.

We have a strong reputation, a busy shop, modern inspection processes, a supportive team environment, and a commitment to doing what's right for our customers and our employees.

Monday-Friday only. No weekends.

What You'll Do

Greet customers with professionalism and enthusiasm
Build trust and long-term relationships with customers
Listen carefully to customer concerns and communicate them effectively to technicians
Review Digital Vehicle Inspections (DVIs) and present recommendations confidently
Create accurate repair estimates using Mitchell
Follow up with customers throughout the repair process
Keep customers informed and updated on vehicle status
Coordinate workflow between customers, technicians, and parts suppliers
Help technicians stay productive by ensuring approvals and parts are obtained quickly
Schedule appointments and manage shop capacity
Maintain detailed and accurate records
Track and monitor personal performance metrics and shop KPIs
Contribute to a positive, team-oriented culture

What We're Looking ForRequired Traits

✔ Outstanding customer service skills

✔ Positive attitude and professional appearance

✔ Excellent communication skills

✔ Strong organizational skills

✔ Team-player mentality

✔ High integrity and honesty

✔ Ability to multitask in a fast-paced environment

✔ Solution-oriented mindset

✔ Ability to handle difficult conversations professionally

✔ Dependable and punctual

✔ Coachable and willing to learn

✔ Strong attention to detail

✔ Genuine desire to help people

Experience Preferred

Previous Service Advisor experience
Automotive industry experience
Experience with Mitchell Manager SE / Mitchell OnDemand
Experience using Digital Vehicle Inspections (DVI)
Understanding of automotive maintenance and repair terminology
Ability to explain vehicle repairs in simple terms customers can understand
Experience tracking sales and performance metrics

Success in This Position Means

You understand that:

Customers deserve exceptional service every time
Technicians deserve support and clear communication
The customer's vehicle is often their second-largest investment
Every customer interaction is an opportunity to build trust
Teamwork creates better outcomes for everyone

You don't just sell repairs—you educate customers and help them make informed decisions.

Performance-Based Compensation

We offer a competitive compensation package that rewards performance.

Compensation may include:

Base pay
Performance incentives
Bonus opportunities based on measurable results

Key performance indicators may include:

Average Repair Order (ARO)
Gross Profit
Customer Satisfaction
Workflow Management
Vehicle Inspection Completion
Team Performance

Why Join TJ Crossman's Auto Repair?

✅ No weekends

✅ Family-oriented culture

✅ Busy, established shop

✅ Strong community reputation

✅ Supportive ownership and leadership

✅ Ongoing training and development

✅ Team environment where everyone matters

✅ Opportunity for growth and advancement

✅ Modern systems and processes

✅ Work with professionals who care about doing things the right way

Our Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people, takes ownership of their responsibilities, communicates effectively, supports the team, tracks their numbers, and understands that success comes from creating a great customer experience.

If you're looking for more than just a job and want to be part of a team that values integrity, service, and excellence, we'd love to hear from you.

Apply Today!

TJ Crossman's Auto Repair
Vista, CA

"We don't just fix cars—we take care of people."

Pay: $57,000.00 - $120,000.00 per year

Work Location: In person